TELAL has defined and documented the following commitment with respect to quality. Every staff member has the responsibility to ensure that the intentions of this policy statement are understood, applied and maintained within their own activity area. TELAL is committed by providing innovative high-quality products, services and on time delivery to all its customers. TELAL is also committed to focus on its activities towards exceeding customer’s ever-changing needs and expectations, as well as meeting applicable regulatory requirements. All organizational units are enjoined to continually improve business processes with the aid of an Integrated Management System to achieve pioneering leadership and enhance customer satisfaction.